Shipping & Returns

Policies:
We value our customers so we assure our buyers that all products sold on this website are 100% GENUINE.
In case you receive a product which is ‘Not as mentioned’, ‘Defective’ or ‘Damaged’ we are here to resolve.
Returns:
General Category:
Returns of orders are accepted ONLY in the following circumstances:
  • If the product weight or size is not as per the order.
  • Incorrect/Wrong products are delivered.
  • If a tampered product is delivered.
NO Returns:
Below is the list of products that cannot be returned:
  • Cement Bags
  • AAC Blocks
Breakage:
Some products have a percentage of breakage which is normal and acceptable.
  • AAC Blocks - 3% should be acceptable.
Timelines:
  • Return or Replacement Request: Within 2 days of delivery.
  • Refund Processing: You should expect to receive your refund within 5-7 Days of giving your package to the return shipper;
However, in many cases you will receive a refund more quickly.
If you would like to return an item, please Contact Us with your order number and details about the product.
We will respond quickly with instructions for how to return items from your order.
 
Cancellations:
Please Contact Us with your order number and details of the product you would like to cancel.Cancellations may be considered in the following situations:
  • Orders which are NOT shipped.
  • Orders which are NOT processed by the Supplier.
Shipping:
Currently we ship only to HYDERABAD/SECUNDERABAD regions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.